MM
Mpho M
1 reviews | Active since May 2015
23 Mar 2023, 11:12
Who lies about a debit order with proof
Not only was I called with benefits just after signing up for netstar, with no hesitation said yes only to find out no, they will be charging me for the benefits. I then called to cancel their services as I have the benefits with netstar that I need, my account was then debited and I made sure it bounced, little did I know they would debit again on the 16th in the month and now claiming they didn’t debit. Worse is this Sello G insists that they didn’t debit my account and the bank I use only releases statements on the 6th of the month. Even though I sent proof of the transaction he said there will be no refund for the client, now I must be charged by my bank for an extra statement just to proof this.
Helpful (0)
Replies (6)0
Replies (6)
Road Protect (Pty) Ltd's replyOfficial
23 Mar 2023, 11:47Dear Mpho,
We have received your complaint regarding the cancelation and debit and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint regarding the cancelation and debit and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply23 Mar 2023, 11:47
Official
Dear Mpho,
We have received your complaint regarding the cancelation and debit and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint regarding the cancelation and debit and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's replyOfficial
23 Mar 2023, 14:16Dear Mpho
Thank you very much for giving us the time to investigate this matter. As per our findings, our system does not reflect any successful debit order that did go off, thus the reason we have requested the bank statement from your side so that we may investigate further. The membership was cancelled as per the request we received from you on the 17th of March. Kindly let us know should you need any further assistance. Kind regards Road Protect Management Team
Thank you very much for giving us the time to investigate this matter. As per our findings, our system does not reflect any successful debit order that did go off, thus the reason we have requested the bank statement from your side so that we may investigate further. The membership was cancelled as per the request we received from you on the 17th of March. Kindly let us know should you need any further assistance. Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply23 Mar 2023, 14:16
Official
Dear Mpho
Thank you very much for giving us the time to investigate this matter. As per our findings, our system does not reflect any successful debit order that did go off, thus the reason we have requested the bank statement from your side so that we may investigate further. The membership was cancelled as per the request we received from you on the 17th of March. Kindly let us know should you need any further assistance. Kind regards Road Protect Management Team
Thank you very much for giving us the time to investigate this matter. As per our findings, our system does not reflect any successful debit order that did go off, thus the reason we have requested the bank statement from your side so that we may investigate further. The membership was cancelled as per the request we received from you on the 17th of March. Kindly let us know should you need any further assistance. Kind regards Road Protect Management Team
MM
Mpho M's updateReviewer Update
24 Mar 2023, 09:40The Bank Statement was sent yesterday and I still await for feedback from Sello G. You guys really need to update your system. Clients money cant be going off and your system is telling you otherwise even with proof from clients.
MM
Mpho M's update24 Mar 2023, 09:40
Reviewer Update
The Bank Statement was sent yesterday and I still await for feedback from Sello G. You guys really need to update your system. Clients money cant be going off and your system is telling you otherwise even with proof from clients.
Road Protect (Pty) Ltd's replyOfficial
24 Mar 2023, 10:23Good Day Mpho
Hope you are well.
We did reply on email that we received the bank statement and that the refund will be processed. We trust that this concludes the matter to your satisfaction.
Warm Regards
Hope you are well.
We did reply on email that we received the bank statement and that the refund will be processed. We trust that this concludes the matter to your satisfaction.
Warm Regards
Road Protect (Pty) Ltd's reply24 Mar 2023, 10:23
Official
Good Day Mpho
Hope you are well.
We did reply on email that we received the bank statement and that the refund will be processed. We trust that this concludes the matter to your satisfaction.
Warm Regards
Hope you are well.
We did reply on email that we received the bank statement and that the refund will be processed. We trust that this concludes the matter to your satisfaction.
Warm Regards
MM
Mpho M's updateReviewer Update
24 Mar 2023, 18:18I have checked repeatedly for this response you are talking about and nothing.
MM
Mpho M's update24 Mar 2023, 18:18
Reviewer Update
I have checked repeatedly for this response you are talking about and nothing.
Road Protect (Pty) Ltd's replyOfficial
27 Mar 2023, 15:56 Good morning Mpho Hope you are well, The finance department has confirmed that the refund has been processed this morning, I will also send you the proof of payment once it is loaded on the system. We do apologise for the delay caused. Hope you do find the above in order. Have a blessed day further! Regards
Road Protect (Pty) Ltd's reply27 Mar 2023, 15:56
Official
Good morning Mpho Hope you are well, The finance department has confirmed that the refund has been processed this morning, I will also send you the proof of payment once it is loaded on the system. We do apologise for the delay caused. Hope you do find the above in order. Have a blessed day further! Regards