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Nicole van der Merwe
1 reviews | Active since Oct 2014
05 Aug 2020, 13:32
WESBANK AND ROADPROTECT TANKS ON CUSTOMER SERVICE :(
I AM EXTREMELY FRUSTRATED AT THE LACK OF ASSISTANCE I AM RECEIVING FROM WESBANK AND ROADPROTECT WITH REGARD TO THE RENEWAL OF MY VEHICLE LICENCE. EMAILS ARE NOT RESPONDED TO AND EVEN THOUGH PAYMENT HAS BEEN MADE DURING JUNE 2020 AND SUBMITTED WITH ALL RELEVANT DOCUMENTATION, I AM STILL NOT RECEIVING ANY SATISFACTORY RESPONSE OR ASSISTANCE. I HAVE NEVER HAD SUCH BAD SERVICE FROM WESBANK AND I AM EXTREMELY DISHEARTENED BY THIS. THE LAST TIME I RENEWED MY LICENCE, THE PROCESS WAS PLEASANT AND SIMPLE. THIS TIME IT HAS BEEN A COMPLETE DISASTER. IT WOULD BE GREAT TO HAVE THIS SORTED OUT BEFORE I AM FINED FOR AN OUTDATED VEHICLE LICENCE!!! JUST APPALLED BY THE COMPLETE LACK OF CUSTOMER CARE
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Replies (3)0
Replies (3)
Road Protect (Pty) Ltd's replyOfficial
05 Aug 2020, 15:05Dear Nicole,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply05 Aug 2020, 15:05
Official
Dear Nicole,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
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Nicole van der Merwe's updateReviewer Update
05 Aug 2020, 15:08Thank you for your response. I hope we can resolve this issue soon
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Nicole van der Merwe's update05 Aug 2020, 15:08
Reviewer Update
Thank you for your response. I hope we can resolve this issue soon
NvdM
Nicole van der Merwe's updateReviewer Update
27 Aug 2020, 08:44Good day, I have still not received any response from you and my vehicle licence expires at the end of this month. CAN YOU PLEASE DO ME THE COURTESY OF RESPONDING TO MY CONCERNS AND ASSIST ME WITH OBTAINING MY RENEWED VEHICLE LICENCE WHICH WAS PAID FOR ON 18 JUNE 2020. I AM REALLY DISGUSTED WITH YOUR LACK OF SERVICE! DEFINITELY WILL NOT RECOMMEND THIS SERVICE TO ANYONE AS IT IS FRUSTRATING AND PATHETIC!
NvdM
Nicole van der Merwe's update27 Aug 2020, 08:44
Reviewer Update
Good day, I have still not received any response from you and my vehicle licence expires at the end of this month. CAN YOU PLEASE DO ME THE COURTESY OF RESPONDING TO MY CONCERNS AND ASSIST ME WITH OBTAINING MY RENEWED VEHICLE LICENCE WHICH WAS PAID FOR ON 18 JUNE 2020. I AM REALLY DISGUSTED WITH YOUR LACK OF SERVICE! DEFINITELY WILL NOT RECOMMEND THIS SERVICE TO ANYONE AS IT IS FRUSTRATING AND PATHETIC!