Wasting money on a useless service

I used the License Disk renewal option through Wesbank purely for the fact that I have been paying Road Protect every month for this service. This was done on the 4th of September. It is now the 5th of October and I have not even received a single mail regarding the renewal besides the proof of payment. I have emailed Road Protect and Wesbank and tried phoning multiple times, yet no response whatsoever.

Paying for this service is a waste of time and money, I would rather stand in line for 6 hours knowing that at the end of the day I'll receive what I came for.

I would prefer a full refund and canceling my Road Protect policies.

Please respond ASAP with either a full refund or an update on my license disk.