1 reviews | Active since Oct 2011
Very bad service- no feedback
My licence expired 31 August 2020. I App**** for a new licence through Road Protect on the FNB app on 9 September 2020.
9 September: Money for licence and courier fee was deducted I received a notification to send my documents off, which i did.
Since then been emailing for feedback, following up on progress as my app wasn't updating. I've sent numerous emails and called numerous times- none of which have been answered.
29 September 2020: I receive an email from an employee saying they cant locate my docs and that i have to send through urgently, which I did. 10 minutes later, I received a notification on my app stating that my docs have not been sent and the money has been refunded into my account (which it hasn't)
I have already been stopped in a roadblock and let off with a warning. it is now 1 full month since my licence has expired and i urgently need some sort of feedback, if my renewal will be processed, or if the money (licence fee and courier fee) will be refunded.
I completely understand that there was a backlog (no problem) but all I am looking for is feedback on my renewal.
This is honestly really bad service and definitely wont recommend.
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
It seems that the documents were send but was send to an incorrect email address which Nav also did not pick up We will manually invoice you now and submit your renewal as urgent.
Kind regards Road Protect Management Team
It seems that the documents were send but was send to an incorrect email address which Nav also did not pick up We will manually invoice you now and submit your renewal as urgent.
Kind regards Road Protect Management Team
Elandi made contact with me and requested that I redo payment and resend the docs, she advised this would be processed as an URGENT renewal and I'd get it asap.
I done payment on the 30th, resubmitted my documents and I still dont recieve feedback?
When I called yesterday I was told that I would get feedback on the urgent renewal either later the day or early this morning.
But again, absolutely no feedback.
Elandi made contact with me and requested that I redo payment and resend the docs, she advised this would be processed as an URGENT renewal and I'd get it asap.
I done payment on the 30th, resubmitted my documents and I still dont recieve feedback?
When I called yesterday I was told that I would get feedback on the urgent renewal either later the day or early this morning.
But again, absolutely no feedback.