RS
Rheinhardt S
1 reviews | Active since Oct 2015
27 Feb 2023, 10:25
TWT Advantage for claims is a scham.
9/826/44/2122 - CLAIM PROGRESS_ Your Claim Number: TWT-RSCH0511
This claim was submitted to Road Protect on Tue, Nov 9, 2021, 7:17 AM
I've never received any actionable feedback and now nearly 1 to 2 years later they want a tracker report for my vehicle and photo's of the pothole.
THis is absolutely ludicrous. Paying for this service is the worst loophole I've ever encountered they don't actually do anything except forward it on and play postman.
Helpful (0)
Replies (4)0
Replies (4)
Road Protect (Pty) Ltd's replyOfficial
27 Feb 2023, 12:11 Hi ladies I have spoken to the client and advised that as per the Road Agency they additional documents and information was only requested by them last year November which was when Mosa requested them from the client We will escalate the matter to the claims panel and I will provide the client with feedback as soon as I receive it Kind Regards
Road Protect (Pty) Ltd's reply27 Feb 2023, 12:11
Official
Hi ladies I have spoken to the client and advised that as per the Road Agency they additional documents and information was only requested by them last year November which was when Mosa requested them from the client We will escalate the matter to the claims panel and I will provide the client with feedback as soon as I receive it Kind Regards
RS
Rheinhardt S's updateReviewer Update
23 Mar 2023, 15:08Hi, all
Still waiting on feedback, nearly a month later.
Still waiting on feedback, nearly a month later.
RS
Rheinhardt S's update23 Mar 2023, 15:08
Reviewer Update
Hi, all
Still waiting on feedback, nearly a month later.
Still waiting on feedback, nearly a month later.
Road Protect (Pty) Ltd's replyOfficial
23 Mar 2023, 16:02 Good afternoon Mr Schnetler Hope you are well. I do apologise for the delay with regards to your claim, but we did submit a complaint to the Ekurhuleni department because of the delay on their side and one of the managers did reply that they are busy to investigate why we wait that long for them to assist us with feedback. As soon as we receive feedback, we will let you know asap. Warm Regards
Road Protect (Pty) Ltd's reply23 Mar 2023, 16:02
Official
Good afternoon Mr Schnetler Hope you are well. I do apologise for the delay with regards to your claim, but we did submit a complaint to the Ekurhuleni department because of the delay on their side and one of the managers did reply that they are busy to investigate why we wait that long for them to assist us with feedback. As soon as we receive feedback, we will let you know asap. Warm Regards
RS
Rheinhardt S's updateReviewer Update
22 Jun 2023, 09:08This was logged in Feb, it is now June. still no resolution.
I actually have no words for this.... 4 months on a hello peter escalation.
I actually have no words for this.... 4 months on a hello peter escalation.
RS
Rheinhardt S's update22 Jun 2023, 09:08
Reviewer Update
This was logged in Feb, it is now June. still no resolution.
I actually have no words for this.... 4 months on a hello peter escalation.
I actually have no words for this.... 4 months on a hello peter escalation.