Thanks to Elandi for turning a negative experience into a positive one

I submitted a renewal for 2 cars via. the FNB app, but included the wrong proof of address for one of them. I got an e-mail from Liza Human that the doc was incorrect, and rep**** to her 9 minutes later with the correct attachment and included the original e-mail address it was meant to be sent to. 2 weeks later I get one of the cars discs, but the other one that needed to address re-sent still says "awaiting for docs". I called several times, left messages, NOBODY got back to me but they said "don't worry, it's still probably being processed, we think". Eventually it was cancelled and the money refunded, but this was now 3 weeks later and we were still struggling to get anybody at Road Protect to take responsibility for their mess up, and I was not willing to pay additional penalties for Road Protect's issue.

Eventually after escalating to Elandi Fourie, I got my disc 2 days later, so I'm essentially happy and leaving 4 stars, even though it was a harrowing process.

We pay the admin fee not to have to stand in queues and deal with the drama, so we don't expect the company servicing it to add to the drama. Backlog or not, volume or not, lockdown or not, you wouldn't have so many negative reviews if your staff just did their jobs properly in the first place.

Thank you again Elandi for turning a negative experience into a positive one, there's a reason you're the manager.. I just hope your staff comes to understand that.