TERRIBLE SERVICE FROM ELANDI FOURIE - STAY AWAY FROM ROAD PROTECT

What an absolutely USELESS SERVICE. I paid the licence disc renewal fee via the service advertised on Wesbank's customer portal on 1 November 2020 (Wesbank outsource the service to Road Protect). Road protect then send me a refund on 10 November, 4 days before I am supposed to receive my renewed licence disc for my car at my address. I enquire with the worst representative ever, by the name of Elandi Fourie. She could not give a damn about the customer experience. When I asked her why I am receiving notice of a refund instead of my licence disc in 4 days' time, she says it is because I have not submitted the docs that were sent via an automated email WHICH I NEVER RECEIVED EVEN IN MY SPAM OR JUNK MAIL. When I asked her why there was no courtesy call to the client (ME) to find out why the client has not responded or submitted the requested docs so that the client can inform them that their automated email was not received, she did not respond. Zero accountability! All in all: STAY AWAY FROM THIS USELESS SERVICE AND FIND MORE RELIABLE WAYS TO RENEW YOUR LICENCE DISC.