Terrible Service and Lack of Communication

I had used the license renewal service on the FNB app on 6 September 2020, paid the renewal fees and sent the required documents to Road Protect.

After contacting nav car on 17 September 2020 it was updated on 18 September 2020 to "Docs received".

It has been almost one month since I submitted this request and documents to Road Protect and I am now concerned as the car license is now expired and I do not have any proof or documentation that it is being renewed.

As much as there are delays due to the high renewal volumes, this was not the case at the time I had initiated the renewal process.

FNB and Road Protect could have been upfront regarding this instead of making me wait one month in hope of receiving the license.