LS
Lynne S
1 reviews | Active since Mar 2020
26 Nov 2019, 14:36
TERRIBLE CUSTOMER SERVICE, HUNG UP THE PHONE ON ME
Just had a very rude woman hang up when I asked for her name. Please listen to that phone call and give her training / a warning for a red light behavior. All I want is my documents verified however the woman who was working on it went home. I have just paid almost R1,000 through your service just to get this experience. Not cool. Her name is Princess. She cannot even tell me how long this process is going to take.
Helpful (0)
Replies (3)0
Replies (3)
Road Protect (Pty) Ltd's replyOfficial
26 Nov 2019, 14:52Dear Lynne,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. a Manager will contact you before the end of business today to discuss the details.
Kind regards
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. a Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect (Pty) Ltd's reply26 Nov 2019, 14:52
Official
Dear Lynne,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. a Manager will contact you before the end of business today to discuss the details.
Kind regards
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. a Manager will contact you before the end of business today to discuss the details.
Kind regards
LS
Lynne S's updateReviewer Update
26 Nov 2019, 14:53Just had Michelle on the phone who is very helpful thank you
LS
Lynne S's update26 Nov 2019, 14:53
Reviewer Update
Just had Michelle on the phone who is very helpful thank you
LS
Lynne S's updateReviewer Update
02 Dec 2019, 14:58I was promised on the phone by a nervous young lady that she would send me the terms and conditions and where exactly I can find on FNB's Nav Car service that the price for DELIVERY suddenly goes from R199 to R249 when your license disk is expired yet I have still not received anything. Nobody has gotten back to me!
LS
Lynne S's update02 Dec 2019, 14:58
Reviewer Update
I was promised on the phone by a nervous young lady that she would send me the terms and conditions and where exactly I can find on FNB's Nav Car service that the price for DELIVERY suddenly goes from R199 to R249 when your license disk is expired yet I have still not received anything. Nobody has gotten back to me!