TM
T M
1 reviews | Active since Oct 2020
06 Oct 2020, 15:41
Stay away from them, you deserve better
Worst service, don’t bother using these guys for anything urgent. Renewed my licence disk through them on the 03/09/2020 and as I type this one month later theres still no progress, trying to call doesnt help you are told a manager will call you back which is what they will probably write in response to this. No one responds to emails its just unprofessional no value for customer service whatsoever its like noone cares and has any answers to the questions you have for them. You want free advice? Dont bother using these services
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Replies (3)0
Replies (3)
Road Protect (Pty) Ltd's replyOfficial
06 Oct 2020, 16:07Dear TM,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply06 Oct 2020, 16:07
Official
Dear TM,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's replyOfficial
07 Oct 2020, 08:37Dear TM,
As advised yesterday,
Kindly note that your renewal is at the department at the moment we are just awaiting the printing.
We will be getting your renewal back today and we will then send it out for delivery, Delivery will take place wiithin the next 3-4 days.
Kind regards
As advised yesterday,
Kindly note that your renewal is at the department at the moment we are just awaiting the printing.
We will be getting your renewal back today and we will then send it out for delivery, Delivery will take place wiithin the next 3-4 days.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply07 Oct 2020, 08:37
Official
Dear TM,
As advised yesterday,
Kindly note that your renewal is at the department at the moment we are just awaiting the printing.
We will be getting your renewal back today and we will then send it out for delivery, Delivery will take place wiithin the next 3-4 days.
Kind regards
As advised yesterday,
Kindly note that your renewal is at the department at the moment we are just awaiting the printing.
We will be getting your renewal back today and we will then send it out for delivery, Delivery will take place wiithin the next 3-4 days.
Kind regards
Road Protect Management Team
TM
T M's updateReviewer Update
09 Oct 2020, 13:12Seems like communicating here is kore effective than actual emails as i get faster responses here.
You sent an email on the 7th thats said:
“ I followed up on your renewal and we received the batch back from department however they rejected the renewal and only said that the information is incorrect My agent will be going in tomorrow morning in order to confirm with them what information according to them is incorrect and I will give you an update again Apologies for all the delay that has been caused but we should hopefully by tomorrow have the matter sorted”
Its now the second day and this is not sorted yet and not updates from you guys. The frustrating thing is this would have taken me only a few hours on waiting in the line had I done it myself. Why pay for a service when you cant even deliver or even update clients as promised. Its been one month implying i have incurred a late registration penalty again. Please refund my money as soon as possible I am better off doing this alone, I do not wish to use your services again and please do not come at me with excuses and “we are looking into it” the solution is simple you failed now pay back my money.
You sent an email on the 7th thats said:
“ I followed up on your renewal and we received the batch back from department however they rejected the renewal and only said that the information is incorrect My agent will be going in tomorrow morning in order to confirm with them what information according to them is incorrect and I will give you an update again Apologies for all the delay that has been caused but we should hopefully by tomorrow have the matter sorted”
Its now the second day and this is not sorted yet and not updates from you guys. The frustrating thing is this would have taken me only a few hours on waiting in the line had I done it myself. Why pay for a service when you cant even deliver or even update clients as promised. Its been one month implying i have incurred a late registration penalty again. Please refund my money as soon as possible I am better off doing this alone, I do not wish to use your services again and please do not come at me with excuses and “we are looking into it” the solution is simple you failed now pay back my money.
TM
T M's update09 Oct 2020, 13:12
Reviewer Update
Seems like communicating here is kore effective than actual emails as i get faster responses here.
You sent an email on the 7th thats said:
“ I followed up on your renewal and we received the batch back from department however they rejected the renewal and only said that the information is incorrect My agent will be going in tomorrow morning in order to confirm with them what information according to them is incorrect and I will give you an update again Apologies for all the delay that has been caused but we should hopefully by tomorrow have the matter sorted”
Its now the second day and this is not sorted yet and not updates from you guys. The frustrating thing is this would have taken me only a few hours on waiting in the line had I done it myself. Why pay for a service when you cant even deliver or even update clients as promised. Its been one month implying i have incurred a late registration penalty again. Please refund my money as soon as possible I am better off doing this alone, I do not wish to use your services again and please do not come at me with excuses and “we are looking into it” the solution is simple you failed now pay back my money.
You sent an email on the 7th thats said:
“ I followed up on your renewal and we received the batch back from department however they rejected the renewal and only said that the information is incorrect My agent will be going in tomorrow morning in order to confirm with them what information according to them is incorrect and I will give you an update again Apologies for all the delay that has been caused but we should hopefully by tomorrow have the matter sorted”
Its now the second day and this is not sorted yet and not updates from you guys. The frustrating thing is this would have taken me only a few hours on waiting in the line had I done it myself. Why pay for a service when you cant even deliver or even update clients as promised. Its been one month implying i have incurred a late registration penalty again. Please refund my money as soon as possible I am better off doing this alone, I do not wish to use your services again and please do not come at me with excuses and “we are looking into it” the solution is simple you failed now pay back my money.