BL
Brian L
1 reviews | Active since Nov 2020
10 Nov 2020, 11:23
Service not delivered, and completely nonexistent customer support.
Service not delivered, and completely nonexistent customer support.
I haven't received any feedback on my license renewal for 5 weeks. My license expired 7 weeks ago.
I've sent multiple emails to ***, ***. and to ***, asking what the status of my renewal is, with no response at all.
I haven't been able to get through once on road protect's call centre.
Helpful (0)
Replies (3)0
Replies (3)
Road Protect (Pty) Ltd's replyOfficial
11 Nov 2020, 08:38Dear Brian,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply11 Nov 2020, 08:38
Official
Dear Brian,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's replyOfficial
11 Nov 2020, 12:28Dear Brian,
Your license was delivered and that he signed for it morning by yourself. We do apologize for the delay and inconvenience which was caused.
Kind regards Road Protect Management Team
Your license was delivered and that he signed for it morning by yourself. We do apologize for the delay and inconvenience which was caused.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply11 Nov 2020, 12:28
Official
Dear Brian,
Your license was delivered and that he signed for it morning by yourself. We do apologize for the delay and inconvenience which was caused.
Kind regards Road Protect Management Team
Your license was delivered and that he signed for it morning by yourself. We do apologize for the delay and inconvenience which was caused.
Kind regards Road Protect Management Team
BL
Brian L's updateReviewer Update
11 Nov 2020, 13:50I can confirm I received my license, 5 weeks late. It was a very frustrating experience. I understand delays can happen, but there is no excuse for complete lack of communication or customer support. I wouldn't recommend this service unless that changes
BL
Brian L's update11 Nov 2020, 13:50
Reviewer Update
I can confirm I received my license, 5 weeks late. It was a very frustrating experience. I understand delays can happen, but there is no excuse for complete lack of communication or customer support. I wouldn't recommend this service unless that changes