AP
Andre P
1 reviews | Active since Jul 2021
22 Dec 2022, 08:20
road unprotect
I go through the reviews and see mostly positive results and wondering how come i am treated different? Anyway i had paid R715 online for my license to be renewed and got a mail back from road protect as well as Elandi saying that within 14 days my license would be delivered to my door.14 days came and went but till to date NOTHING, I tried on numerous occasions to contact road protect as well as Elandi to no avail,My emails go unanswered,Yesterday i then decided to just go to municipality and do it myself which only cost R530 and got my license disc.I then again sent an email to Elandi only to get an auto reply that she is now on vacation and gave me an alternative email which i sent to,No Reply! I am now trying to get my money back but i know this is going to be another fight I would NOT recommend this company to anyone!
Helpful (0)
Replies (7)0
Replies (7)
Road Protect (Pty) Ltd's replyOfficial
22 Dec 2022, 09:11 Dear Andre,
Thank you again for reaching out to us regarding your experience. As discussed telephonically with Nellie, we will prioritize these renewals and get them couriered to you as soon as possible. We will also ensure we keep you updated on the progress. Should you have any further questions, please feel free to contact Nellie directly. Again, apologies for the delay and frustration Kind regards
Road Protect Management Team
Thank you again for reaching out to us regarding your experience. As discussed telephonically with Nellie, we will prioritize these renewals and get them couriered to you as soon as possible. We will also ensure we keep you updated on the progress. Should you have any further questions, please feel free to contact Nellie directly. Again, apologies for the delay and frustration Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply22 Dec 2022, 09:11
Official
Dear Andre,
Thank you again for reaching out to us regarding your experience. As discussed telephonically with Nellie, we will prioritize these renewals and get them couriered to you as soon as possible. We will also ensure we keep you updated on the progress. Should you have any further questions, please feel free to contact Nellie directly. Again, apologies for the delay and frustration Kind regards
Road Protect Management Team
Thank you again for reaching out to us regarding your experience. As discussed telephonically with Nellie, we will prioritize these renewals and get them couriered to you as soon as possible. We will also ensure we keep you updated on the progress. Should you have any further questions, please feel free to contact Nellie directly. Again, apologies for the delay and frustration Kind regards
Road Protect Management Team
AP
Andre P's updateReviewer Update
22 Dec 2022, 09:16You obviously did not read my complaint properly,I HAVE ALREADY DONE THE LICENSING MYSELF AS NOBODY IN YOUR DEPT.DIDNT EVEN AS MUCH ACKNOWLEGE MY EMAILS
So please just refund my R715.I will NEVER use road protect again
So please just refund my R715.I will NEVER use road protect again
AP
Andre P's update22 Dec 2022, 09:16
Reviewer Update
You obviously did not read my complaint properly,I HAVE ALREADY DONE THE LICENSING MYSELF AS NOBODY IN YOUR DEPT.DIDNT EVEN AS MUCH ACKNOWLEGE MY EMAILS
So please just refund my R715.I will NEVER use road protect again
So please just refund my R715.I will NEVER use road protect again
Road Protect (Pty) Ltd's replyOfficial
22 Dec 2022, 09:19Good Morning Andre
hope you are well
The refund was triggered this morning and it will take three to five days to show in your account. I do apologise for the inconvenience caused.
Regards
hope you are well
The refund was triggered this morning and it will take three to five days to show in your account. I do apologise for the inconvenience caused.
Regards
Road Protect (Pty) Ltd's reply22 Dec 2022, 09:19
Official
Good Morning Andre
hope you are well
The refund was triggered this morning and it will take three to five days to show in your account. I do apologise for the inconvenience caused.
Regards
hope you are well
The refund was triggered this morning and it will take three to five days to show in your account. I do apologise for the inconvenience caused.
Regards
AP
Andre P's updateReviewer Update
22 Dec 2022, 09:24The worse thing is that road protect does not even give an explanation as to why they failed to do their job,Just a message to say they will refund.
This is poor service at its finest!
It is just so amazing that after not replying to all my emails, and after posting on Hello Peter i get response within 1 hour
This is poor service at its finest!
It is just so amazing that after not replying to all my emails, and after posting on Hello Peter i get response within 1 hour
AP
Andre P's update22 Dec 2022, 09:24
Reviewer Update
The worse thing is that road protect does not even give an explanation as to why they failed to do their job,Just a message to say they will refund.
This is poor service at its finest!
It is just so amazing that after not replying to all my emails, and after posting on Hello Peter i get response within 1 hour
This is poor service at its finest!
It is just so amazing that after not replying to all my emails, and after posting on Hello Peter i get response within 1 hour
Road Protect (Pty) Ltd's replyOfficial
22 Dec 2022, 09:53Good Morning Andre
We did send you two emails this morning one from me and one from Chante can you please see if you did receive the emails because all your answers will be in our emails
Thank you
We did send you two emails this morning one from me and one from Chante can you please see if you did receive the emails because all your answers will be in our emails
Thank you
Road Protect (Pty) Ltd's reply22 Dec 2022, 09:53
Official
Good Morning Andre
We did send you two emails this morning one from me and one from Chante can you please see if you did receive the emails because all your answers will be in our emails
Thank you
We did send you two emails this morning one from me and one from Chante can you please see if you did receive the emails because all your answers will be in our emails
Thank you
AP
Andre P's updateReviewer Update
22 Dec 2022, 10:01Yes,I did receive that emails this morning but that was after i posted on Hello Peter?
Hopefully i wont have a problem getting my money back,
I would just like to have this sordid matter behind me and move on!
Hopefully i wont have a problem getting my money back,
I would just like to have this sordid matter behind me and move on!
AP
Andre P's update22 Dec 2022, 10:01
Reviewer Update
Yes,I did receive that emails this morning but that was after i posted on Hello Peter?
Hopefully i wont have a problem getting my money back,
I would just like to have this sordid matter behind me and move on!
Hopefully i wont have a problem getting my money back,
I would just like to have this sordid matter behind me and move on!
Road Protect (Pty) Ltd's replyOfficial
22 Dec 2022, 10:03HI Andre
You will receive your refund as promised
Warm Regars
You will receive your refund as promised
Warm Regars
Road Protect (Pty) Ltd's reply22 Dec 2022, 10:03
Official
HI Andre
You will receive your refund as promised
Warm Regars
You will receive your refund as promised
Warm Regars