AB
Akhtar B
1 reviews | Active since Nov 2021
16 Jan 2023, 14:30
Road Protect Rating
I have signed up with this company for 3 plus years now and only have a single claim processed even though I made many legitimate claims. Then I was shocked to see on their email letterhead that they are rated number 1 on Hello Peter for Business Service! When you do a claim, they take months to process as they do not respond and you have to follow up EACH time and keep following up till they respond. One of the worst customer services I have experienced!
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Replies (2)
Road Protect (Pty) Ltd's replyOfficial
17 Jan 2023, 11:21 Dear Akhtar,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply17 Jan 2023, 11:21
Official
Dear Akhtar,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's replyOfficial
17 Jan 2023, 16:37Good afternoon Akhtar Hope you are well today I would like to apologize for the service you have received regarding your pothole claim We appreciate any and all feedback and can confirm that we are already planning on implementing new processes and system specifically aimed at providing our client’s with regular feedback. We are unfortunately very reliant on the various Road Agencies on the feedback they provide as they process claims and there is no timeframe they can provide on how long a claim can take. We have also noticed in the reason years that these claims are taking longer to be finalized and this is mainly due to the state of the roads and them having to handle more claims than ever before. I have confirmed and your release form was received and submitted for payment which was done today and as soon as I receive the proof of payment from the finance department it will be send to you immediately Please do not hesitate to contact me should you require any further assistance Kind RegardsElandi
Road Protect (Pty) Ltd's reply17 Jan 2023, 16:37
Official
Good afternoon Akhtar Hope you are well today I would like to apologize for the service you have received regarding your pothole claim We appreciate any and all feedback and can confirm that we are already planning on implementing new processes and system specifically aimed at providing our client’s with regular feedback. We are unfortunately very reliant on the various Road Agencies on the feedback they provide as they process claims and there is no timeframe they can provide on how long a claim can take. We have also noticed in the reason years that these claims are taking longer to be finalized and this is mainly due to the state of the roads and them having to handle more claims than ever before. I have confirmed and your release form was received and submitted for payment which was done today and as soon as I receive the proof of payment from the finance department it will be send to you immediately Please do not hesitate to contact me should you require any further assistance Kind RegardsElandi