LM
Luther M
1 reviews | Active since Dec 2017
21 Oct 2020, 08:42
Road Protect (Pty) Ltd is a **** avoid it at all costs.
I have renewed my car license through the FNB app >> nav life, after 3 weeks they sent a courier guy to deliver me an invoice and without the car license disc attached.
When I contacted the bank call-centre they told me they cant help me and I should contact on-road protect directly, but when I do that no one answers my calls...I have since sent multiples emails and after 13 days still no response.
I am beyond disappointed and they take your money every month (R95) and took my renewal fee for nothing.
I am severely distress that they do not even give me reasons for what they sent.
I would like to cancel this service as well.
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Replies (2)0
Replies (2)
Road Protect (Pty) Ltd's replyOfficial
21 Oct 2020, 12:10Dear Luther,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply21 Oct 2020, 12:10
Official
Dear Luther,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
LM
Luther M's updateReviewer Update
26 Oct 2020, 15:49Hi there,
It has been 5 days since Logged this complain and I am severely disappointed that this manager you mentioning has not given me a call or at least an email...advising me on what to do as a paying customer...I am beyond disappointed now, do you guys ever take your customers seriously or you just happy to collect money.
It has been 5 days since Logged this complain and I am severely disappointed that this manager you mentioning has not given me a call or at least an email...advising me on what to do as a paying customer...I am beyond disappointed now, do you guys ever take your customers seriously or you just happy to collect money.
LM
Luther M's update26 Oct 2020, 15:49
Reviewer Update
Hi there,
It has been 5 days since Logged this complain and I am severely disappointed that this manager you mentioning has not given me a call or at least an email...advising me on what to do as a paying customer...I am beyond disappointed now, do you guys ever take your customers seriously or you just happy to collect money.
It has been 5 days since Logged this complain and I am severely disappointed that this manager you mentioning has not given me a call or at least an email...advising me on what to do as a paying customer...I am beyond disappointed now, do you guys ever take your customers seriously or you just happy to collect money.