1 reviews | Active since Aug 2012
Road Protect -Poor service
This company are supposed to assist you with various issues regarding the road and your protection. This is clearly not the case. My car license expires on 31/03/2020 and I had not heard from them. I approached them on the 24 March and was told to send documents and pay whilst send proof to a specific email. I did this the same hour and today get an email stating that they cannot help as I did not submit the docs on time -*****!! Then I sent everything again and eventually received an email from Lorenda Jordaan from Badger Holdings requesting my bank details so they can refund my payment. This is simply below par and utterly poor service. If you are closing due to the lockdown then say so They mention they are working remotely which is also a lie. The least you can do is be upfront with your customers and dont bull****. I would rather cancel the whole policy as I have NEVER EVER had any benefit for this service whatsoever and dont think I will.
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. a Manager will contact you before the end of business today to discuss the details. Can you kindly e-mail me your details to *** as follow;
ID number
E-mail address
Kind regards
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. a Manager will contact you before the end of business today to discuss the details. Can you kindly e-mail me your details to *** as follow;
ID number
E-mail address
Kind regards
We have received your complaint and completely understand your frustration. Unfortunately we are not able to renew your license at this time due to the regulations put in place for lock-down. We further thought it best to refund all clients whose licenses had not been processed before end of business Thursday the 26th of March.
Once the departments reopen and non-essential services may proceed, we will reopen the service for license renewals. For the time being, our remote team is working to assist with any queries, online traffic payments and other claim preparations.
I trust you understand that we too have to comply with the lock down implementations and we will do everything possible to assist you with the license after the 16th of April.
For any further queries, please contact us via ***.
Best regards
Michelle van Niekerk
We have received your complaint and completely understand your frustration. Unfortunately we are not able to renew your license at this time due to the regulations put in place for lock-down. We further thought it best to refund all clients whose licenses had not been processed before end of business Thursday the 26th of March.
Once the departments reopen and non-essential services may proceed, we will reopen the service for license renewals. For the time being, our remote team is working to assist with any queries, online traffic payments and other claim preparations.
I trust you understand that we too have to comply with the lock down implementations and we will do everything possible to assist you with the license after the 16th of April.
For any further queries, please contact us via ***.
Best regards
Michelle van Niekerk