HR
Hayley R

1 reviews | Active since May 2020

02 Dec 2020, 05:19

ROAD PROTECT IS A ********** COMPANY

After logging my initial complaint in the 19th of Nov and dealing with Elandi Fourie and Tamryn Christie, all I have received is EMPTY promises. I do still not have the vehicles licenses that I paid for in September. All the excuses I have received does not do justice to the fact that I paid for my licenses in September and it is now December. I paid thousands of rands and Road Protect has basically ran off with my money. They refuse to issue me with my licenses and yesterday I called Elandi she was apparently in a meeting and I am still waiting for her to call me back. I have received another fine which I sent to Elandi as my vehicle license is expired. So each time I drive my car and park it I am so anxious that I might receive another fine. Is that FAIR? I supported this company and paid for a service which they clearly do not deliver. Now I am sitting with a massive mess. December is upon us and the traffic officials are out and about however ROAD PROTECT has my funds and they don't care. I am basically at my wits end. What should I do contact Carte Blanch to get a reaction and get what I paid for? This is absolutely pathetic.

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Replies (1)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply02 Dec 2020, 07:55
Official
Dear Hayley,

Your licenses were submitted as urgent but unfortunately the bulk centre it was submitted to has had a few of their people off due to Covid 19 positive cases so they have not been operating at full capacity and this has caused a huge delay in our licenses being processed 
 
We know that you did receive 2 fines and Elandi have asked you to send them to her in order for us to negotiate and dispute the fines on your behalf 
 
Elandi have been following up on a daily basis with the agent and we are hoping as per the department that we should start receiving licenses back from today and Elandi will advise as soon as we have confirmation that your licenses have been renewed.

Should you have any further questions, please feel free to contact Elandi directly. 
 
Again, apologies for the delay and frustration 
 
Kind regards 
Road Protect Management Team