ROAD PROTECT does not value the customer !

I used the car renewal feature on the FNB banking app, happily paid the premium for the service and have had disgusting service from Road Protect. I submitted all my documents and Road protect took more than a week to respond to say they needed further documentation, which I happily assisted, another week went past and no response to emails and telephone calls to follow up on my license disk renewal. Then because Road protect took long to process the paperwork and after three weeks FNB reversed the payment. So now after 4 weeks I have to start the process ALL OVER AGAIN