Renewal of motor vehichle license

I renewed my motor vehicle license on the fnb banking app on the 20 th July 2020 already. I had to pay R199.00 extra to do the renewal through my app. Up to date still no license in my possession. I logged a complaint on the fnb website on 21 September 2020 regardaing my license. All I get is empty promises from Elandi Fourie and Darren, time and time again they promise me that my case will be priority, because we are way over the turnaround time now. I must travel cross border, I cant, because I don't a license, my insurance is a problem, they want a disc, I can't provide that, because I don't get my renewal. Who will carry the cost is something happen to my car? I have numerous emails between myself, my husband and Elandi/Darren regarding this scenario. Elandi promise to email a copy of my license yesterday, quess what, no license again. I want them to pay back my money that I can just go and do the renewal myself, because this is really outrageous now. Kind regards Anna-marie Oosthuizen