CT
Carl T
1 reviews | Active since Feb 2020
04 Feb 2020, 17:30
Refund not received from Road Protect
I did an application online from the Nissan Finance website to get a personalised registration for my new vehicle. The payment was done via my cheque card to Road Protect. After several attempts and weeks to contact the service provider, have I decided to cancel their service and requested a refund. The refund was apparently done on 27/01/2020 but the amount paid to Road Protect still does not appear in my bank account. I have called and emailed the service provider several times again but with no luck. I am still hopeful that I will get my money back and that this review will assist them to better their service.
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Replies (3)
Road Protect (Pty) Ltd's replyOfficial
05 Feb 2020, 08:15Dear Mr. C Du Toit,
Thank you for your feedback and bringing this to our attention.
An update on the progress of your license renewal has been requested as priority and one of our managers will contact you shortly.
Kind regards,
The Road Protect Management team
Thank you for your feedback and bringing this to our attention.
An update on the progress of your license renewal has been requested as priority and one of our managers will contact you shortly.
Kind regards,
The Road Protect Management team
Road Protect (Pty) Ltd's reply05 Feb 2020, 08:15
Official
Dear Mr. C Du Toit,
Thank you for your feedback and bringing this to our attention.
An update on the progress of your license renewal has been requested as priority and one of our managers will contact you shortly.
Kind regards,
The Road Protect Management team
Thank you for your feedback and bringing this to our attention.
An update on the progress of your license renewal has been requested as priority and one of our managers will contact you shortly.
Kind regards,
The Road Protect Management team
Road Protect (Pty) Ltd's replyOfficial
06 Feb 2020, 10:01Dear Mr Du Toit We have investigated the matter on our side and as confirmed with Elandi Fourie who you have been in contact with, the refund was done on the 27/01/2020 through the VCS Paygate through which the initial payment was received. As confirmed with Paygate on the 03/02/2020 the funds were released and you would need to confirm with your bank on when they will release the payment on their side Please advise if there is anything more we can assist with Regards
Road Protect (Pty) Ltd's reply06 Feb 2020, 10:01
Official
Dear Mr Du Toit We have investigated the matter on our side and as confirmed with Elandi Fourie who you have been in contact with, the refund was done on the 27/01/2020 through the VCS Paygate through which the initial payment was received. As confirmed with Paygate on the 03/02/2020 the funds were released and you would need to confirm with your bank on when they will release the payment on their side Please advise if there is anything more we can assist with Regards
CT
Carl T's updateReviewer Update
06 Feb 2020, 18:49Good day, thank you for the response. I was advised via email to contact my bank. I have done so twice and FNB confirmed that there is no funds to be released. The bank informed me to contact the service provider to release the funds on their side. I have called Road Protect again and again Elandi could not take my call. I have left messages again but again no one returned my call. I have then sent an email again but the only response received was that the refund was done. If the refund was indeed processes, where is my money. The bank does not have any trace of the transaction.
ALL I WASNT IS MY MONEY!!!!
ALL I WASNT IS MY MONEY!!!!
CT
Carl T's update06 Feb 2020, 18:49
Reviewer Update
Good day, thank you for the response. I was advised via email to contact my bank. I have done so twice and FNB confirmed that there is no funds to be released. The bank informed me to contact the service provider to release the funds on their side. I have called Road Protect again and again Elandi could not take my call. I have left messages again but again no one returned my call. I have then sent an email again but the only response received was that the refund was done. If the refund was indeed processes, where is my money. The bank does not have any trace of the transaction.
ALL I WASNT IS MY MONEY!!!!
ALL I WASNT IS MY MONEY!!!!