1 reviews | Active since Mar 2020
Poor Service
I've sent a strong worded e-mail to Road Protect this morning. I don't want to divulge the agent's name as it would be unfair to lay the blame on her shoulders, as she did not assist me from the start of this unfortunate relationship. Here's my issue : I paid for the renewal of two license disks on 2 November. These licenses expired on 31 October, and, to my knowledge, you still have 21 days to renew them without penalty. Its the 24th of December today and I still have not received my disks. I also have a another license that expires on 31 December, and have paid this on 30 November.
My enquiries goes mainly unanswered or the responses are vague and always the same story, i.e "licenses have been sent for processing" and, my personal favourite, "waiting for the department to print the disk"
I know a 100 bucks a month for this service is probably not going to bankrupt me, but I expect something in return, which I'm clearly not getting.
Please sort this out ASAP, or I will be forced to take this matter further.
Thanks
Ronnie
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regardsRoad Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regardsRoad Protect Management Team
Thank you very much for taking our call.
Should you need any further assistance please contact Nellie.
Merry Christmas to you and the family from all of us here at Road Protect.
Kind regardsRoad Protect Management Team
Thank you very much for taking our call.
Should you need any further assistance please contact Nellie.
Merry Christmas to you and the family from all of us here at Road Protect.
Kind regardsRoad Protect Management Team
The Road Protect team immediately called me (after my initial review), and offered an apology and explanation. They use agents in some instances to renew license disks, and if those agents aren't performing, the **** hits the fan.
I subsequently renewed the licenses myself and was fully reimbursed within 24 hours. Road Protect also paid an additional amount for my "inconvenience".
I would like to thank Nellie Botha for contacting me and explaining the situation, and who played her part, with Chante Haywood ,in my reimbur*****t.
Ronnie
The Road Protect team immediately called me (after my initial review), and offered an apology and explanation. They use agents in some instances to renew license disks, and if those agents aren't performing, the **** hits the fan.
I subsequently renewed the licenses myself and was fully reimbursed within 24 hours. Road Protect also paid an additional amount for my "inconvenience".
I would like to thank Nellie Botha for contacting me and explaining the situation, and who played her part, with Chante Haywood ,in my reimbur*****t.
Ronnie