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nicolenestrydom N
1 reviews | Active since Jul 2016
06 Oct 2020, 10:01
Poor Service
For the first time we decided to renew our licence through FNB Road Protect. I renewed it in June 2020 and I am still waiting for my licence disk. In the beginning they gave me feedback but now I can't seem to get any feedback. I tried calling with no answer. I've sent several emails to Chante Haywood with no response. The service I am receiving is horrific. Be careful to use this channel to renew your vehicle's licence. I will not be making use of them next year. I don't even know if I will ever get my licence disk.
Helpful (0)
Replies (3)0
Replies (3)
Road Protect (Pty) Ltd's replyOfficial
06 Oct 2020, 10:17Dear Nicolene,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply06 Oct 2020, 10:17
Official
Dear Nicolene,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's replyOfficial
06 Oct 2020, 12:18Dear Nicolene,
As discussed, your licence was blocked due to an enforcement order.
I have sent you an invoice for easy payment on the fines.
As soon as fines is settled, we will do a reprint.
We will advise as soon as your renewal is on the way.
Kind regards
We will advise as soon as your renewal is on the way.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply06 Oct 2020, 12:18
Official
Dear Nicolene,
As discussed, your licence was blocked due to an enforcement order.
I have sent you an invoice for easy payment on the fines.
As soon as fines is settled, we will do a reprint.
We will advise as soon as your renewal is on the way.
Kind regards
We will advise as soon as your renewal is on the way.
Kind regards
Road Protect Management Team
nN
nicolenestrydom N's updateReviewer Update
06 Oct 2020, 12:21Good day,
Thank you for your reply.
I have not received your invoice yet?
I really don't understand why had to come to Hellopeter to receive this feedback, it would have been much easier if you could just reply to my emails!
Thank you for your reply.
I have not received your invoice yet?
I really don't understand why had to come to Hellopeter to receive this feedback, it would have been much easier if you could just reply to my emails!
nN
nicolenestrydom N's update06 Oct 2020, 12:21
Reviewer Update
Good day,
Thank you for your reply.
I have not received your invoice yet?
I really don't understand why had to come to Hellopeter to receive this feedback, it would have been much easier if you could just reply to my emails!
Thank you for your reply.
I have not received your invoice yet?
I really don't understand why had to come to Hellopeter to receive this feedback, it would have been much easier if you could just reply to my emails!