Poor customer service

I am disappointed and disgusted in the service I've been receiving, the poor communication is ********** and I won't ever make use of this service nor I will recommend any one too! I renewed my licence disc 5 weeks ago and when you follow up (Yes, you have to not them!!!) you don't get any response! The amount of emails I've sent is countless. I know you have backlogs but not to reply to a customer who has paid for the service already is disgusting and you should be ashamed of yourself!