1 reviews | Active since May 2020
PATHETIC SERVICE!
I used my FNB to renew 4 licenses, this was done in September. I have emailed Road Protect at least 15 times, called about a dozen times and to date I am still been given the run around. This morning the courier delivered a car license only for the the document that cut out and attach to your windscreen not to be in the package sent! How ***********. I then called the call center and as always no answer, sent 2 emails and always no reply! This is unacceptable as I paid for this service months ago and I am still waiting. All my vehicles licenses are now expired and should I receive a fine who will be liable for it? I need this issue dealt with asap! I am exhausted and really want this issue resolved so that I can move on.
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Thank you again for reaching out to us regarding your experience. As discussed telephonically with Elandi, we will prioritize these renewals and get them couriered to you as soon as possible. We’ll also ensure we keep you updated on the progress. Should you have any further questions, please feel free to contact Elandi directly. Again, apologies for the delay and frustration Kind regards
Road Protect Management Team
Thank you again for reaching out to us regarding your experience. As discussed telephonically with Elandi, we will prioritize these renewals and get them couriered to you as soon as possible. We’ll also ensure we keep you updated on the progress. Should you have any further questions, please feel free to contact Elandi directly. Again, apologies for the delay and frustration Kind regards
Road Protect Management Team