Pathetic service!!!!!!!!!!!

I submitted a renewal for vehicle license, paid in full, 25 Aug. Emailed all the docs as requested, waited 3 week, phoned, reply - it is scheduled for printing - 4 weeks, phoneD - voice promp - hold until line dies. Tried phoning every 2nd day for the last 2 weeks, no answer. Left msg, no calls returned. Emails - countless emails was send to: Eileen James <***>, after the 20th email, she emailed : Chante Haywood <***>, cc myself. And not surprisingly - NO NO NO RESPONSE FORM EITHER OF THEM!!!!!!! I registered on the app - Road Protect - the app is showing over R700 to pay, we only got 1 vehicle - and the license is way less that R400, AND the app is showing a fine - R500 - with a Registration no, that does not even belong to us!!!!! I emailed, and enquired the incorrect details on the app, needless to say NO RESPONSE !!!!!Pathetic pathetic!!!!!!!This is the company with the most pathetic client service I've ever had to deal with. Backlog or not, volume or not, lockdown or not, you wouldn't have so many negative reviews if your staff just did their jobs properly in the first place!!!! I'm going to cancel this policy costing R80 per month, for nothing, no service!!! Someone should stop this company from trading.