1 reviews | Active since Dec 2016

27 Mar 2017, 13:51

Not delevered

<p>Road protect does not deliver a license when you order it online.</p> <p>I have paid in full for my license and delivery on the 1st of March. Today is the 27th and I still have nothing to show for it.</p> <p>They also have a problem with keeping you up to date. </p> <p>When you ow them money you must pay it now. But when they have to do something for you it will never happen.</p> <p>My first contact person was Elandi Fouri.</p> <p>I eventually contacted her supervisor Michelle van Niekerk. </p> <p>Both of them promis you that the delivery will happen the next day or later the same day. This has been going on for more than a week.</p> <p>They also just appologise the whole time, but it does not look as if they are doing anything alse about it</p> <p>Who ever is in charge. sort this out quikly </p>

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Replies (2)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply27 Mar 2017, 16:18
Official

Dear jacques-redelinghuys

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Resolutions Team

's update27 Mar 2017, 17:15
Reviewer Update

Good day Resolutions team.

It looks like things are getting a move on.

Michelle and Elandi has sent me a copy of the license and has promesed me that it will be delivered on Wednesday.

In all fairness to Michell. I only strated contacting her on Saterday. So it has only been The weekend and today.

Elandi has told me that a unforseen event has coused the delay. I only expected her to keep me up to date as what is hapening.

I might have lost my temper a bit. It has been 27 days since I paid. But I should have given Michelle more time to get it sorted out

I will give them 4 out of 5 stars with the belief that my license will be delivered on Wednesday