DB
Derek B

1 reviews | Active since Jul 2013

10 Oct 2017, 12:38

Non disclosure of fees

Received a call from telesales informing of a service Wesbank was providing to existing clients and led to believe this was an extension of the existing Wesbank contract. No mention was made of fees or a subscription payment required. To my horror a few days later notification from Wesbank indicating an increase of R95 pm for this service. Worst form of marketing I have encountered in a long time.

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Replies (1)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply10 Oct 2017, 14:32
Official

Dear Derek,

Please note that we have received your complaint and are in the process of investigating the matter. We will revert back shortly.

Kind regards,

Michelle