No Service or Communication from Road Protect. Avoid avoid, do not use them for license renewal.

I went to the WesBank portal to initiate the process to renew my license disk and made the necessary payment on the 30th September. Please note you must pay immediately to initiate the renewal. They are very quick to get your payment but very slow with a service if any. 16 days no feedback or acknowledgement that they have received anything. I called the call centre with no answer, just a recording that says they have high call volumes and cannot take your call at the moment. Please contact via email. I sent the email and got a generic email back with a service consultant will call within 24 Hours blah blah blah. Guess what no call back. The lack of communication is very worrisome. Is this a legitimate company or a front for ********s!? WESBANK need to seriously look at this nonservice from this provider and kick them out. I am sorry that I have to go the Hello Peter route but it seems it is the only way of communicating with Road Protect. At least give my money back so I can go stand in the queue for 4 hours to renew.