Hellopeter
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J
Jerson

1 reviews | Active since Oct 2024

17 Jun 2025, 23:30

No Service or a ****

I would rate this company -5 stars if I could, in fact I think they are a ****. Absolutely no value-add and they threaten that if I cancel my policy that my pothole claim with the JRA will not be processed. I took on this so-called cover based on their false advertising of benefits (i.e. 25% discount for tyres from Tiger wheel, quick resolution of pothole claims, etc) over 2,5 years back. I logged my very first pothole claim last year (2024) and till date I have not had my claim resolved. They send the same generic updates saying that they are still waiting for feedback from the JRA whilst their selling point was that they would resolve your claim with the JRA in no time. The manager Elandi Fourie tries her best to avoid me and no service, just a waste of my money,

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Replies (2)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply18 Jun 2025, 08:39
Official
Good Morning Jerson

We are busy investigating this for you and will be back to you before close of business today 

Warm Regards
J
Jerson's update01 Sept 2026, 14:55
Reviewer Update
I regret ever giving RoadProtect a second chance. After their initial response to my first HelloPeter complaint, I expected accountability. Instead, more than a year has passed since that post, and I have not received a single update, call, or email from Elandi Fourie (Manager) or her team.Despite this complete lack of service, RoadProtect has continued debiting my account, making it almost four years now. In all that time, I have not received a single benefit or value‑added service they claim to provide.This is not just poor service, it is exploitation. I strongly caution consumers against signing up with RoadProtect. Their promises of “value‑added services” are misleading, and my experience shows they fail to deliver even the basics of customer care.