No renewal disc revceived and bad communication

I paid and sent all of my documents on the 31/12/2019. After a couple of emails which I waited days for a reply they confirmed all documents received and in order. I sent another email on 17/01/2020 to follow up if my license renewal disc is at the couriers already and when will delivery take place my grace period ends on 21/01/2020 no reply was given to me 4 days later and still waiting. I called and then a lady said it was already given to the couriers on the 10th of January , but she will follow up and keep me up to date. No email or phone call received. The service is really pathetic and I work in the service industry when you call they just brush you off and tell you they will put in a request and contact you, but never do. If I get a fine for a expired disc can I send the bill to you??? Your admin is really bad you need to do something. Nobody is solving anything and getting back to customers. Management you need to step up.