TT
Themba T
1 reviews | Active since Nov 2023
14 Nov 2023, 16:36
My pothole claim is over 4 years old but no response ,no updates
My pothole claim is over 4 years old but no response ,no updates. I always have to send emails and receive the same responses. Regarding my vehicles license discs I'm no longer receiving reminders for payment hence I always now have to go to License department for renewal but previously I was getting emails with payment details then post payment I'll receive license disc delivered to any address of my choice.
Helpful (0)
Replies (5)0
Replies (5)
Road Protect (Pty) Ltd's replyOfficial
14 Nov 2023, 18:43Dear Themba
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's reply14 Nov 2023, 18:43
Official
Dear Themba
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's replyOfficial
14 Nov 2023, 18:43Dear Themba
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's reply14 Nov 2023, 18:43
Official
Dear Themba
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's replyOfficial
14 Nov 2023, 18:43Dear Themba
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's reply14 Nov 2023, 18:43
Official
Dear Themba
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Someone will contact you first thing in the morning to assist you further to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's replyOfficial
14 Nov 2023, 18:46Dear Themba
One of our dedicated consultants will contact you first thing in the morning to get the matter resolved
Kind regards
One of our dedicated consultants will contact you first thing in the morning to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's reply14 Nov 2023, 18:46
Official
Dear Themba
One of our dedicated consultants will contact you first thing in the morning to get the matter resolved
Kind regards
One of our dedicated consultants will contact you first thing in the morning to get the matter resolved
Kind regards
Road Protect (Pty) Ltd's replyOfficial
15 Nov 2023, 13:58Good afternoon Themba
Hope you are doing well today
I received the following complaint which has been lodged by you and would firstly just like to apologize for the inconvenience that has been caused
I have investigated the matter regarding the claim for the pothole damage which was submitted and can confirm that this is unfortunately still with the Ekurhuleni department for finalization. Despite multiple follow ups being done from our side the status remains unchanged. I have however requested details for a senior manager in order for the matter to be escalated and will let you know as soon as I receive anything from them
I have also looked into the below mention of not receiving any license notifications and can confirm that we have been sending license reminders for the following registration number of which the last was on the 22/10/2023. These notifications are being send via the system to the email address we have noted on your cover *** as well as an sms would have been send to ***.
They might have gone into a spam/junk folder which could be the reason that it was not received
For your own convenience you are now also able to track and pay any fines or license renewals on the Tiger Advantage Plus portal by simply registering on the following link: https://portal.tigeradvantageplus.co.za/, this will also allow you to add and remove any vehicles on your garage as well as update any of your contact details when needed
Please do not hesitate to contact me should you need any further assistance and I will definitely also provide you with an update on your claim as soon as I have been able to get the details of the manager
Warm Regards
Road Protect (Pty) Ltd's reply15 Nov 2023, 13:58
Official
Good afternoon Themba
Hope you are doing well today
I received the following complaint which has been lodged by you and would firstly just like to apologize for the inconvenience that has been caused
I have investigated the matter regarding the claim for the pothole damage which was submitted and can confirm that this is unfortunately still with the Ekurhuleni department for finalization. Despite multiple follow ups being done from our side the status remains unchanged. I have however requested details for a senior manager in order for the matter to be escalated and will let you know as soon as I receive anything from them
I have also looked into the below mention of not receiving any license notifications and can confirm that we have been sending license reminders for the following registration number of which the last was on the 22/10/2023. These notifications are being send via the system to the email address we have noted on your cover *** as well as an sms would have been send to ***.
They might have gone into a spam/junk folder which could be the reason that it was not received
For your own convenience you are now also able to track and pay any fines or license renewals on the Tiger Advantage Plus portal by simply registering on the following link: https://portal.tigeradvantageplus.co.za/, this will also allow you to add and remove any vehicles on your garage as well as update any of your contact details when needed
Please do not hesitate to contact me should you need any further assistance and I will definitely also provide you with an update on your claim as soon as I have been able to get the details of the manager
Warm Regards