WV
Wilmare V

1 reviews | Active since Jun 2018

11 Nov 2018, 14:32

Misrepresentation and signing up of services that I was not informed I need to pay a monthly subscription

A lady from road protect called me to say that she was explaining the services that were offered by Wesbank since I am a client of Wesbank, only to sign me up to this service?Not once did she say I need to pay for it??? I do not want any extra services!!!! Cancel it immediately. You cant phone people and sell them things without knowing I need to pay monthly.I also said I cant talk right now I am driving. I had no idea I was signed up for a service. She started the call by asking personal questions and said its to verify my wesbank car loan. Then advised I will receive the service and make it seem like its just a valua add. This is a complete misrepresentation! Ive send 4 emails to no avail

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Replies (1)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply12 Nov 2018, 09:40
Official
 
Dear Wilmare,

Thank you for your communication.

On behalf of the Road Protect Management team, we would like to apologize for the unpleasant experience.

We are currently investigating the matter and will be in contact with you shortly.

Warm Regards

Management Team