rR
reydebeer R

1 reviews | Active since Mar 2017

05 Sept 2017, 07:12

Horrific services. Do not ever renew your license disk with the FNB App

The worst service I have ever received. If you would like to wait up to three months to get your license disk renewed, be my guest! You will have to send endless emails, make 100's of calls and most certainly loose your temper to get anything out of Road protect. They just don't care about the law!! Its come to a point where I have had to wait 3months for my license disk ands still haven't received it yet.

I have received a fine and will be sending the fine their way. Trust me - whatever you do, do not engage with road protect. The worst service ever!

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Replies (2)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply05 Sept 2017, 11:19
Official

Dear Mr. de Beer

Kindly note that we have received your complaint and have investigated the matter.

Our records show that your license was originally blocked due to outstanding traffic enforcements. We did receive payment for these enforcements and settled the fines accordingly. We submitted the license for renewal again but unfortunately it is now blocked due to another unlicensed vehicle.

We will forward you the details shortly and a service consultant will contact you to assist in resolving the matter.

Best regards,

Road Protect Resolutions Team

rR
reydebeer R's update05 Sept 2017, 11:22
Reviewer Update
Although the above is true, the communication the staff was still horrific. No wan had any interest to help or try move the issue forward. On every request I have done my part just to wait weeks and not get any feedback from anyone. Countless emails and calls was the only thing that helped..