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Francois D

1 reviews | Active since Apr 2010

17 Aug 2022, 13:01

From Bad to Excellent

Hi,

My initial experience with Road Protect started off on a bad foot. I misunderstood the product from the sales call made 12 months ago. I got into contact with their customer support to cancel my subscription as I'm paying for a particular service that was described to me on the sales call made to me after the installation of Netstar tracking device.

Nellie from the Road Protect team, Product Consultant, was so professional and assisted to retrieve the original sales call recording so that we can listen to what the tele sales operator described to me. I admittedly misunderstood the product and Nellie was able to reinstate trust in the Road Protect product.

I have all these benefits only for a mere R70 a month, definitely worth while paying. 1 x Free Puncture Repair per year 1 X Free Wheel Balancing per year 1 x Free Wheel Alignment (12 month waiting period) 1 x Free Tyre Rotation Service per year Assistance with traffic fine reduction up to 100% and notification of any road traffic infringements against any of my vehicles registered with Road Protect.

Thank you Nellie and Adila for all your help.

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Replies (1)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply17 Aug 2022, 13:13
Official
 Dear Francois,
  
 Thank you very much for taking the time to submit a compliment and sharing your experience regarding the service you've received from Nellie and Aadila. 
 
 We strive to provide world class service to our clients. 
 
 If there is anything else we can assist with, please let us know.
  
 Have a wonderful day.
  
 Regards,
 The Road Protect Management