Extremely poor customer service

Good day.

Ive made use of your service through the FNB app to renew my license. Payment made 30 November, documents as requested sent, I only keep on recieving a message on the app that still revving . I cannot make this any clearer, I cannot use my vehicle. I still have not recieved any reply from your side on previous emails sent. I need a awnser by tomorrow or to be refunded in full, please stop revving up and start doing what you advertise with your service. This was supposed to make my life easier, thus I made the decision to pay additional costs. Please pay very serious attention to your customer service, it is lacking in all departments. I cannot stress the importance of recieving my license any more, I need to take my family on holiday with this vehicle.

Ernest Bronner