MM
Mark M
1 reviews | Active since Mar 2018
03 Nov 2020, 11:38
Communication is key...however, common sense is not so common!!!
I made an online payment last week for renewal of my licence disc, which has now expired on 31 Oct 2020 and it was indicated that I would be contacted...
However, I have not been contacted as yet and would like to request an update such that I have some kind of indication on the status quo of the progress regarding this matter.
I keep trying to contact Roadprotect on ***, *** and even emailed *** but all in vain and to no avail!!!
I am really frustrated and just want my money back, so I can renew my licence disc through a much more reputable organisation if you can't provide the service as you so falsely advertise on the Wesbank website!!!
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Replies (2)0
Replies (2)
Road Protect (Pty) Ltd's replyOfficial
03 Nov 2020, 12:26Dear Mark,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply03 Nov 2020, 12:26
Official
Dear Mark,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
MM
Mark M's updateReviewer Update
23 Nov 2020, 14:08 Thank you for your response and subsequent actions taken to rectify this issue, through Elandi. It was really unfortunate though that it had to take a potential crisis, through escalation, for this matter to be attended and resolved therefore, possible bottlenecks in processes that may perhaps need to be reviewed, in order to ensure seamless and stress free service throughout...
MM
Mark M's update23 Nov 2020, 14:08
Reviewer Update
Thank you for your response and subsequent actions taken to rectify this issue, through Elandi. It was really unfortunate though that it had to take a potential crisis, through escalation, for this matter to be attended and resolved therefore, possible bottlenecks in processes that may perhaps need to be reviewed, in order to ensure seamless and stress free service throughout...