DM
Dumisani M
1 reviews | Active since Sept 2022
02 Sept 2022, 10:48
Bad service
I logged a pothole claim in April my claim hasn't been processed till this day. I've been sending follow-up emails and the last one I sent it to Mosa Mfene on 05.07.2022 and no feedback. Honestly, this is not the type of services I signed up for.
Helpful (0)
Replies (5)0
Replies (5)
Road Protect (Pty) Ltd's replyOfficial
02 Sept 2022, 11:34Dear Dumisani,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply02 Sept 2022, 11:34
Official
Dear Dumisani,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
DM
Dumisani M's updateReviewer Update
05 Sept 2022, 14:20Hi there
Friday has passed and I haven't received a call from a manager. I sent email to this morning at 09:01 am to Mosa Mfene requesting a call from his manager and I'm still waiting #unhappy customer
Friday has passed and I haven't received a call from a manager. I sent email to this morning at 09:01 am to Mosa Mfene requesting a call from his manager and I'm still waiting #unhappy customer
DM
Dumisani M's update05 Sept 2022, 14:20
Reviewer Update
Hi there
Friday has passed and I haven't received a call from a manager. I sent email to this morning at 09:01 am to Mosa Mfene requesting a call from his manager and I'm still waiting #unhappy customer
Friday has passed and I haven't received a call from a manager. I sent email to this morning at 09:01 am to Mosa Mfene requesting a call from his manager and I'm still waiting #unhappy customer
Road Protect (Pty) Ltd's replyOfficial
06 Sept 2022, 09:28Dear
Dumisani ,
Dumisani ,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
Road Protect (Pty) Ltd's reply06 Sept 2022, 09:28
Official
Dear
Dumisani ,
Dumisani ,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards
Road Protect Management Team
DM
Dumisani M's updateReviewer Update
06 Sept 2022, 12:14Hi
Please reframe from saying a manager will contact me before the end of business because I haven't received a call from your so-called manager since last week Friday. You must fix my issue and that's all I need from you.
Please reframe from saying a manager will contact me before the end of business because I haven't received a call from your so-called manager since last week Friday. You must fix my issue and that's all I need from you.
DM
Dumisani M's update06 Sept 2022, 12:14
Reviewer Update
Hi
Please reframe from saying a manager will contact me before the end of business because I haven't received a call from your so-called manager since last week Friday. You must fix my issue and that's all I need from you.
Please reframe from saying a manager will contact me before the end of business because I haven't received a call from your so-called manager since last week Friday. You must fix my issue and that's all I need from you.
Road Protect (Pty) Ltd's replyOfficial
06 Sept 2022, 13:10Good Day Mr Dumisani
We did try to contact you but got no answer
You're claim is currently with the road agency department we are just waiting for feedback from them and as soon as we receive feedback we will inform you asap
Warm Regards
We did try to contact you but got no answer
You're claim is currently with the road agency department we are just waiting for feedback from them and as soon as we receive feedback we will inform you asap
Warm Regards
Road Protect (Pty) Ltd's reply06 Sept 2022, 13:10
Official
Good Day Mr Dumisani
We did try to contact you but got no answer
You're claim is currently with the road agency department we are just waiting for feedback from them and as soon as we receive feedback we will inform you asap
Warm Regards
We did try to contact you but got no answer
You're claim is currently with the road agency department we are just waiting for feedback from them and as soon as we receive feedback we will inform you asap
Warm Regards