KM
Kabelo M
1 reviews | Active since Apr 2019
06 Oct 2022, 19:46
Bad review for road protect
Free advice to whoever is looking to get into business with Road Protect. They have no sense of urgency and escalation process in place to hear client grievances. I renewed my licensing disk with them in August and it's October now and I still have not received my disk. My disk has expired and I have no choice but to renew my disk by myself to avoid driving around with a disk that is over the grace period.
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Replies (2)
Road Protect (Pty) Ltd's replyOfficial
07 Oct 2022, 11:29 Dear Kabelo,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's reply07 Oct 2022, 11:29
Official
Dear Kabelo,
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regards Road Protect Management Team
Road Protect (Pty) Ltd's replyOfficial
07 Oct 2022, 11:49 Hi Kabelo Apologies for the delay in getting back to you We actually already picked up the issue and thus the reason we requested a re-print to be done in the meantime I agree that you should have been notified immediately and we will definitely work on a better process for notifying client’s earlier if any issues are detected. I do see you have previously renewed your license through us and I can assure you that this is not a standard process We have managed to get the re-printed license and it has been loaded for the courier to collect today and delivery should be on Monday, latest Tuesday The waybill/tracking number is KC7PX You will receive a pin from The Courier Guy which you will need to enter upon delivery I really am sorry for the service you have received but appreciate your feedback which only helps us improve the client experience from our side Please do not hesitate to contact me should you require any further assistance Kind Regards Elandi
Road Protect (Pty) Ltd's reply07 Oct 2022, 11:49
Official
Hi Kabelo Apologies for the delay in getting back to you We actually already picked up the issue and thus the reason we requested a re-print to be done in the meantime I agree that you should have been notified immediately and we will definitely work on a better process for notifying client’s earlier if any issues are detected. I do see you have previously renewed your license through us and I can assure you that this is not a standard process We have managed to get the re-printed license and it has been loaded for the courier to collect today and delivery should be on Monday, latest Tuesday The waybill/tracking number is KC7PX You will receive a pin from The Courier Guy which you will need to enter upon delivery I really am sorry for the service you have received but appreciate your feedback which only helps us improve the client experience from our side Please do not hesitate to contact me should you require any further assistance Kind Regards Elandi