1 reviews | Active since May 2017

26 May 2017, 13:39

Absolutely ridiculous!

<p>I'm disgusted with the service! Firstly when I app**** for my vehicle license, I was notified that the process will take 14 days. That's fine. On the 20th of May 2017 they told me that they couldn't renew it and I'd get my refund. Monday was my first enquiry as to when I'd get my refund and for two days my refund was promised to me. On Wednesday the 24th of May I was told that the turnover time is 5-6 days. Today I still haven't received a cent. I will be letting my company and friends know about this horrific experience. Will never use this service again!</p>

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Replies (2)
Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply29 May 2017, 10:09
Official

Hi Robyn

Thanks for contacting us. We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

Road Protect (Pty) Ltd
Road Protect (Pty) Ltd's reply30 May 2017, 13:49
Official

Dear Robyn

We apologise for the inconvenience caused.

We confirm that you were contacted on 29 May 2017 by Nadia from The Road Protect Department to assist and the matter has been resolved to your satisfaction.

Please do not hesitate to contact Nadia should you have any further queries regarding the matter.

Yours sincerely

Oakhurst Resolutions Team