A HUGE ****, THEY DO NOT HELP WITH POTHOLES AT ALL!!
Road Protect is a huge ****. I have been a member for more than 4 years but they refused to cover my pothole claim cos i took long to buy a wheel. They speak about a time frame mentioned on a brochure which i never had before, they, Sbongile the consultant, only sent it to me when i was calling about my pothole claim. They never considered that i called a week after the incident happened. They gave me a long list of things to fill. They don't even assist you with purchasing the tyre and claim they have discounts with Tiger Wheel n Tyre, that discount is not for the tyre at all. In all those 4 years they never assisted me with the disk renewal nor ask me about it. I emailed their services desk they only rep**** with the brochure story. When i explain my period nobody bothers to reply to my emails. I requested that they cancel my insurance, they didn't even bother to reply me. They are a huge ****. I will stick to insurances we know.
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regardsRoad Protect Management Team
We have received your complaint and are already busy investigating the matter.
Thank you for bringing your concerns to our attention. A Manager will contact you before the end of business today to discuss the details.
Kind regardsRoad Protect Management Team
We are unable to get hold of you telephonically. You reported your claim in October 2021, but the incident occurred in July 2021. Documents was only sent to us in January 2022 as per the Terms and Conditions the claim cannot be submitted as it is older than 6 months as per the department of Roads and Transport. Notifications on your license renewal was not send to you because we never received your vehicle details and expiry date We did notify on all traffic fines. After checking with Sibongile she responded to all emails, and we have attended to your complaint you send to us on the 4th of February 2022. Please to let us know should you need any further assistance.
Kind regardsRoad Protect Management Team
We are unable to get hold of you telephonically. You reported your claim in October 2021, but the incident occurred in July 2021. Documents was only sent to us in January 2022 as per the Terms and Conditions the claim cannot be submitted as it is older than 6 months as per the department of Roads and Transport. Notifications on your license renewal was not send to you because we never received your vehicle details and expiry date We did notify on all traffic fines. After checking with Sibongile she responded to all emails, and we have attended to your complaint you send to us on the 4th of February 2022. Please to let us know should you need any further assistance.
Kind regardsRoad Protect Management Team