RNA Blueberry Square

I am not happy with the service received from your blueberry square store. I placed a stationery order late Oct/ early November. And it has been a pain for me to get great service from you guys. After going back and forth about my order and understanding that your supplier is slow. I finally collected my books 2 weeeks back however there was an English/isizulu dictionary that was not in the pack. I asked the lady who handed me my books as to when I will get the book as it’s December holidays soon. She mentioned that it will be there in a week which was supposed to be around the 17th. She said they will call me to collect it which they have never done since I place an order unless I am the one who calls fighting for good customer care. Fast forward to today the 29th I didn’t receive a call regarding the collection of the dictionary. So I made a call this morning and spoke to a gentleman who works there. He was very rude as I tried to find out when I will receive my book. He asked for my name and I told him and he said on the system it says you got the book. I explained to him that I did not receive the dictionary and when I collect the pack I wrote on the invoice(mine and the one that stays at the store that the isizulu dictionary is outstanding). He said well the lady who deals with orders will be back on the 10th. She is on leave so we’ll call you then. I mean my child is going to school on the 11. Almost 2months later and still I haven’t receive all my books and for you to not even say I will call her and get back to you. I asked for my refund as I know PNA has the dictionary and I was willing to get it there and I was told no refunds. Really what a joke. I will never ever recommend people to buy from RNA BLUEBERRY SQUARE AS THEIR CUSTOMER SERVICE SUCKS OR RATHER IT DEPENDS WHO YOU ARE I GUESS.