Going on 2 months waiting for school books

I have placed a order for school books in December

Made several follow ups

I even asked them to check another branch. We are on February now and I still don't have the books that I ordered. There seems to be no haste in follow-up or getting back to me or to even try other branches or suppliers.

I order stationery from them and the service was good, but with books. Not sure why it seems to be so challenging to track now

After I email, all I receive is it will be delivered this week or early next week. Always the same response but no actual action taking.

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