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NATASHA A

1 reviews | Active since Sept 2015

25 Feb 2021, 07:41

What does "RMI APPROVED" mean ? NOTHING !!!

RMI approved workshops are just an endor*****t to attract customers, when it comes down to holding these workshops accountable for shoddy workmanship, poor customer services and other issues they cannot act. My vehicle went into SADieselec in Umgeni Business Park for repairs in September 2019. To date, my car has not been repaired and returned to me. I have reported this case to Robin Naidoo from RMI in Durban, however, he tried to mediate between SADieselec and myself. This mediation did not yielded any positive results. What's the use of having an organisation like RMI if they cannot hold companies they register as "RMI approved" accountable? My experience with SA Dieselec has really changed my opinion of RMI approved workshops. They are dishonest and charge for spares that they don't change, they remove expensive parts from my vehicle and replace it with cheap parts, they remove accessories and didn't return them to me, they charge for services that they don't actually carry out , they charge exorbitant prices for services and parts and have no respect for customers or their vehicles. Also, your vehicle goes in for one problem, but ends up with other, very costly, problems. This is my experience with an RMI approved workshop. I have sent an email to RMI and SADieselec regarding my vehicle being repaired and returned to me, but have not received any positive feedback. RMI approved workshops are supposed to be highly reputable and efficent with top notch customer satisfaction and high quality workmanship, but, clearly this is not the case.

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