Based on recent customer reviews, RMI is valued for its consumer affairs and industrial relations support, with named specialists such as Sabelo Sibiya, Tumisho Lekoloane, Marie Ellis and Bhavna Harripursat repeatedly praised for fair, unbiased mediation between workshops, employers and motorists. Members highlight fast accreditation assistance, strong labour law knowledge and successful recoveries of refunds and parts. Frustration surfaces where member workshops disregard rulings, or where promised reports and follow-up correspondence stall, leaving complainants unable to progress their disputes.
TrustIndex
6.6
Ranking
#64
in Automotive
Reply Time
155h 22m
NPS Score
-34
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About RMI
What do customers say about RMI?
Based on recent customer reviews, RMI is valued for its consumer affairs and industrial relations support, with named specialists such as Sabelo Sibiya, Tumisho Lekoloane, Marie Ellis and Bhavna Harripursat repeatedly praised for fair, unbiased mediation between workshops, employers and motorists. Members highlight fast accreditation assistance, strong labour law knowledge and successful recoveries of refunds and parts. Frustration surfaces where member workshops disregard rulings, or where promised reports and follow-up correspondence stall, leaving complainants unable to progress their disputes.
Is RMI trustworthy?
RMI has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked RMI across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Raymond at *** when the extra mile
Raymond at *** when the extra mile. Thanks to him I got out of difficult situation..
1 reviews | Active since Oct 2026
Raymond at *** when the extra mile
Raymond at *** when the extra mile. Thanks to him I got out of difficult situation..
1 reviews | Active since Aug 2025
I've been a long standing member of the RMI and I have witnessed first hand what belonging to the...
I've been a long standing member of the RMI and I have witnessed first hand what belonging to the organisation means to us business owners in the motor industry. That have been paramount in addressing IR issues and helping me understand and maintaining a proper functioning business model with the relevant support that's needed when I need it . Thank you 🙏
1 reviews | Active since Aug 2025
I've been a long standing member of the RMI and I have witnessed first hand what belonging to the...
I've been a long standing member of the RMI and I have witnessed first hand what belonging to the organisation means to us business owners in the motor industry. That have been paramount in addressing IR issues and helping me understand and maintaining a proper functioning business model with the relevant support that's needed when I need it . Thank you 🙏
1 reviews | Active since Jun 2024
My experience with RMI was disappointing, as the complaint process did not provide an effective resolution to my vehicle dispute
My experience with RMI was disappointing, as the complaint process did not provide an effective resolution to my vehicle dispute. handled by Tumisha
1 reviews | Active since Jun 2024
My experience with RMI was disappointing, as the complaint process did not provide an effective resolution to my vehicle dispute
My experience with RMI was disappointing, as the complaint process did not provide an effective resolution to my vehicle dispute. handled by Tumisha
1 reviews | Active since Aug 2026
Ms
Ms. Natasha Sewsunker at RMI responded promptly and was exceptionally helpful throughout the process. Unfortunately, the workshop concerned showed little regard for RMI's intervention and ultimately chose to ignore the dispute resolution process altogether.
1 reviews | Active since Aug 2026
Ms
Ms. Natasha Sewsunker at RMI responded promptly and was exceptionally helpful throughout the process. Unfortunately, the workshop concerned showed little regard for RMI's intervention and ultimately chose to ignore the dispute resolution process altogether.
1 reviews | Active since Jul 2026
Mr Tumisho from RMI really came through for me
Mr Tumisho from RMI really came through for me. I had been trying to retrieve my rims from the panelbeater with no success. Thanks to Mr Tumisho Lekoloane from RMI, they were recovered within 2 days. His communication was prompt and his support made everything a lot easier. Excellent service👌🏿
1 reviews | Active since Jul 2026
Mr Tumisho from RMI really came through for me
Mr Tumisho from RMI really came through for me. I had been trying to retrieve my rims from the panelbeater with no success. Thanks to Mr Tumisho Lekoloane from RMI, they were recovered within 2 days. His communication was prompt and his support made everything a lot easier. Excellent service👌🏿
1 reviews | Active since Apr 2015
Sparklight Gearboxes and RMI very disappointed
I am extremely disappointed with Sparklight Gearboxes and the RMI’s lack of mediation. In Nov 2023, I paid R52,050 (Invoice INA56972) for a full gearbox overhaul. After traveling only 27,059 km, the unit has suffered a catastrophic internal failure (stretched chain and faulty valve body). Sparklight is attempting to hide behind a 12-month warranty, ignoring Section 55 of the Consumer Protection Act regarding "Reasonable Durability." They are now demanding an additional R43,000 + VAT to fix their own premature failure. Despite involving the RMI, my correspondence has been ignored for over 24 hours
1 reviews | Active since Apr 2015
Sparklight Gearboxes and RMI very disappointed
I am extremely disappointed with Sparklight Gearboxes and the RMI’s lack of mediation. In Nov 2023, I paid R52,050 (Invoice INA56972) for a full gearbox overhaul. After traveling only 27,059 km, the unit has suffered a catastrophic internal failure (stretched chain and faulty valve body). Sparklight is attempting to hide behind a 12-month warranty, ignoring Section 55 of the Consumer Protection Act regarding "Reasonable Durability." They are now demanding an additional R43,000 + VAT to fix their own premature failure. Despite involving the RMI, my correspondence has been ignored for over 24 hours
1 reviews | Active since Apr 2026
Marie provided expert technical advice
Marie provided expert technical advice. She is thorough and was well prepared and patient with the process. Her timing in guiding the direction of the hearing was spot on. Excellent work!
1 reviews | Active since Apr 2026
Marie provided expert technical advice
Marie provided expert technical advice. She is thorough and was well prepared and patient with the process. Her timing in guiding the direction of the hearing was spot on. Excellent work!