Road management industry or RMI A WASTE OF TIME

My car went in for bumper repairs to lord dent in PINETOWN but came back with multiple deep scratches and rear light filling with water. Immediately they took car back to polish the scratches without dispute. My rear lights were perfect but they admit removing and replaced lights in fixing bumper. The light filling with water. I contacted the RMI for justice but i am advised BHAVNA is the only one handling matters so even if you feel bias that's it. Why would panelbeaters take car back to REPOLISH deep scratches if they were not responsible for it? Why would panelbeaters agree to instal new light IF I BUY IT if they not responsible? Common sense a primary school child can figure out. Last night i emailed management about Bhavna and her tone warning me to not cc managers. Im a 56 yr old being reprimanded by a youngster.they are for sambra members. Dont waste data and time and effort with RMI. The public word is ignored ...they protect their sambra members.they need knowledgeable staff. This lady takes anything panelbeaters say and ignores our input.STOP PROTECTING SAMBRA MEMBERS AND HEAR THE PUBLIC ...i give you zero rating/stars