MJ
Martin J
1 reviews | Active since Sept 2024
22 Jan 2025, 16:56
RMI - Thumbs Down
After a FOUR month "investigation", this is the reply I was given. "The suggestion that we do the teams meeting ahs been put forward".
That's it, take the Teams meeting with RMI and VW Barons or leave it. So the two companies will steam roll the little guy. For context, my Polo was leaking water. I went to VW Barons N1 City three times. The only diagnosis they could muster was "air pocket in the system.
After the car suffered catastrophic damage, I reached out to RMI.
A galactic waste of time ! From Oct '24 - Jan '25. And they offer a Teams meeting. . . .
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RMI's replyOfficial
12 Feb 2025, 11:32Thank you for reaching out to the RMI.
We appreciate the opportunity to clarify the situation. The RMI Western Cape office previously met with you and provided a detailed explanation of the RMI’s mandate and processes. Our Consumer Affairs Specialist also shared that you acknowledged the time and effort dedicated to your case and mentioned that you were invited to discuss a possible compromise with the service provider, though you chose to decline the invitation at that time.
It was noted that, overall, you were satisfied with the role the RMI played, and we made sure to provide you with all relevant escalation details for further steps.Our Regional Manager, who took the time to assist, kindly requested if you might consider updating your review to reflect your actual experience with the RMI. The RMI's involvement was in line with our mandate.
We value your feedback and hope that this helps to clarify any misunderstandings.
We appreciate the opportunity to clarify the situation. The RMI Western Cape office previously met with you and provided a detailed explanation of the RMI’s mandate and processes. Our Consumer Affairs Specialist also shared that you acknowledged the time and effort dedicated to your case and mentioned that you were invited to discuss a possible compromise with the service provider, though you chose to decline the invitation at that time.
It was noted that, overall, you were satisfied with the role the RMI played, and we made sure to provide you with all relevant escalation details for further steps.Our Regional Manager, who took the time to assist, kindly requested if you might consider updating your review to reflect your actual experience with the RMI. The RMI's involvement was in line with our mandate.
We value your feedback and hope that this helps to clarify any misunderstandings.
Best regards,
RMI's reply12 Feb 2025, 11:32
Official
Thank you for reaching out to the RMI.
We appreciate the opportunity to clarify the situation. The RMI Western Cape office previously met with you and provided a detailed explanation of the RMI’s mandate and processes. Our Consumer Affairs Specialist also shared that you acknowledged the time and effort dedicated to your case and mentioned that you were invited to discuss a possible compromise with the service provider, though you chose to decline the invitation at that time.
It was noted that, overall, you were satisfied with the role the RMI played, and we made sure to provide you with all relevant escalation details for further steps.Our Regional Manager, who took the time to assist, kindly requested if you might consider updating your review to reflect your actual experience with the RMI. The RMI's involvement was in line with our mandate.
We value your feedback and hope that this helps to clarify any misunderstandings.
We appreciate the opportunity to clarify the situation. The RMI Western Cape office previously met with you and provided a detailed explanation of the RMI’s mandate and processes. Our Consumer Affairs Specialist also shared that you acknowledged the time and effort dedicated to your case and mentioned that you were invited to discuss a possible compromise with the service provider, though you chose to decline the invitation at that time.
It was noted that, overall, you were satisfied with the role the RMI played, and we made sure to provide you with all relevant escalation details for further steps.Our Regional Manager, who took the time to assist, kindly requested if you might consider updating your review to reflect your actual experience with the RMI. The RMI's involvement was in line with our mandate.
We value your feedback and hope that this helps to clarify any misunderstandings.
Best regards,