RMI "spare" me a tyre issue!

Received very poor service from a Hi-Q branch and despite numerous complaints, they did not respond. Eventually managed to get Hi-Q management involved, who offered me a 50% refund, which I was not willing to accept, as they branch was 100% in the wrong! So approached RMI, who submitted my full complaint on my behalf to Hi-Q and thanks to their intervention, received my full refund without any further questions asked! Thanks for the awesome service, because as an individual, Hi-Q did not take my complaint seriously, but you had it resolved for me!