RMI as ********* and ************ as the members it represents

I lodged a complaint with the owner of ACS Autoworx Bosch in Amanzimtomti for an order of an unnecessary component which was procured on the advice of its Customer Service Administrator and against which the service centre is expecting me to pay because the supplier refuses to take it back. He referred the dispute to Mr. Robin Naidoo of RMI for his "unbiased opinion on this matter". The owner's name is Mr. Junade Sewhurichand. Oh I must mention, how rude he was to me when last I contacted him regarding the removal of my car from his service centre following his referral of the dispute to RMI for their opinion.

As for Mr. Naidoo's investigation, it was nothing short of a sham. In hindsight, when one considers the wording to the opening paragraph in his first e-mail to me, one shouldn't have expected the investigation to be fair, impartial and ethical, anyway. Here is the paragraph: "ACS Autoworx is a member of the RMI. Mr Junade Sewhurichand, the owner called me in regards to your complaint. Members of the RMI subscribe to a or “Code of Conduct” and as such we intervene when complaints are lodged against our members. In order for me to investigate the complaint, I will require you to complete a form which mandates me to investigate." Underline the words: "... and as such we intervene when complaints are lodged against our members."

The investigation essentially involved conversations between him and Mr. Sewhurichand as well as him and the supplier. For throughout his month-long purported investigation not once did Mr. Naidoo bother to directly interview me to establish, verify and confirm his understanding of my complaint. So it came to be that in his final report RMI sided with ACS Autoworx.

I share my experience in order to warn you against these ********* entities. Do not trust them at all.