PROBLEMS WITH BRAND NEW (2021) HAVAL JOLION THAT KEEPS BREAKING DOWN

During September 2021, I purchased a Haval Jolion from Golden Era Motors financed through Wesbank Bank.

For the first during October 2023, the car broke down in the middle of the road without any reasonable explanation. It was returned to me within a period of +- 10 days. Mind you I am a single mother of 2 and got stuck while drive with my 2 kids, painfully so, I was not even offered a courtesy car. Once again, on 8 December 2023, the car broke down again for no apparent reason. I am told by AA that the car is being taken to Haval Hatfield. In summation, the Jolion had to be towed to the dealership twice within a period of 2 months. This is a disadvantage to me, and I unfortunately cannot take it back. I should also put it on record that I know my rights as consumers, I am particularly fami**** with the provisions of the Consumer Protection Act and the National Credit Act which are in my favour under the given circumstances.

The dealership had not even given us a courtesy car now and even during the first encounter.

It is appalling how Haval and the dealership are treating this situation, also ignoring the emotional distress that my two children and a woman on her own were put through when the vehicle cut out and lost power twice, in the middle of the road in peak traffic. As a South African woman who is so aware of violence against woman and children to be put in that situation, alone, waiting for hours to be towed to a safe place – to be treated in such a demeaning manner is very hurtful to say the least. I have questioned the safety and faults of the vehicle when I purchased from Golden Era Motors (Steve Biko Road Branch).