LACK OF COMMUNICATION & UNNECESSARY DELAYS

I never imagined I’d be writing this, but after more than a month of chasing RMI for a simple report, I’ve reached a point of complete frustration. I lodged a formal complaint, followed every instruction, and even reached out to the Ombudsman — only to be told they can’t proceed without the report from RMI. One representative asked me to WhatsApp him my details, which I did immediately. Since then? Nothing. No report. No follow-up. His number doesn’t even go through anymore.

This isn’t just about a document — it’s about being heard. It’s about accountability. I’ve been patient, respectful, and cooperative. But the silence from RMI sends a clear message: my time and my rights don’t matter.

This delay has made it impossible to move forward with resolving the issue. The lack of follow-through and communication from RMI is concerning, especially given the time-sensitive nature of the complaint. I am requesting that RMI provide the report without further delay so that the matter can be addressed appropriately. I’ve exhausted all direct channels and am now posting here in the hope of receiving a response.