Customer service does not feature in their company policies

I dealt with RMI (Jan Schoeman) & Kessel Motors is listed as a preferred supplier. I had to sign a form before they released the vehicle to say no warrantee because the pistons weren't replaced. Only when I got home I compared the accessor's report from Motorite & the quote from Kessel motors - pistons never featured on any of the reports. R40 000.00 later and the following is still wrong Sandra - the owner of the 4 branches in Capetown mentioned when I collected that the noise was because of parts that they've replaced. Told me it will go away after +- 100km....also that i need to drive slow for the next few days... I did...****m and it is worse. They never reset the service lights - it is still flashing like a 80's disco! I had to stop for oil 2 days after collection - and ever since it been leaking like mad. A few days ago i was driving on the highway to Somerset West - and only to realize that there is no power...can't drive faster than 110km per hour. Needless to say... Kessel motors is still on the RMI list of preferred suppliers. No contact from Kessel motors... Now busy with the Ombudsman& a attorney. Safe yourself a lot of heartache and do your homework. I only spotted all the bad reviews on Hello Peter a few days ago... Mr Schoeman - you've got them on your list...do you tell all Insurance Company clients to approach the ombudsman? Why can you just cut ties?